Most lenders want documents from the past three months to make sure your financial information is current. Providing the most up-to-date versions will speed up the process.

Yes. Clear, legible copies in formats like PDF or JPEG are generally accepted. If anything needs to be verified in person, your broker will let you know.

Don’t worry—speak with your broker. They can often suggest alternatives or help you obtain the documents you need.

A fixed-rate mortgage has the same interest rate for the whole term, so your repayments stay consistent. A variable-rate (or adjustable-rate) mortgage may start lower but can go up or down depending on market interest rates.

A home loan usually refers to borrowing for your primary residence. A mortgage is a broader term and can include loans for investment properties, commercial properties, or refinancing.

A personal loan is an unsecured loan you can use for almost any purpose—such as consolidating debt, covering unexpected expenses, or funding travel. You repay it in fixed installments over an agreed period.

Approval depends on your income, credit history, employment, and your ability to make repayments. Lenders will also look at any existing debts or commitments.

It varies by lender, but many applications are processed within a few business days. Some lenders even offer same-day approval if you meet all requirements.

Pre-approval (also called conditional approval) means a lender has reviewed your financial situation and is willing to lend you up to a certain amount, subject to conditions. Full approval (or unconditional approval) is when the lender has assessed all your documents and formally commits to the loan.

Pre-approval can often be obtained within a few business days once you’ve provided the required documents. Some lenders offer same-day pre-approvals.

Settlement generally takes between 4 to 6 weeks after your loan is formally approved, depending on the property and lender. Your broker will coordinate the process with the lender and your conveyancer/solicitor.

Not necessarily. Many people get pre-approval first so they know their budget before house hunting. Full approval comes after you’ve found a property and signed a contract.

Each loan application results in a credit enquiry being recorded. A single application usually has little impact, but multiple applications in a short time may affect your score. Working through a broker helps minimise unnecessary applications.

The exact costs depend on the lender and the type of loan, as different lenders may charge application fees, valuation fees, or ongoing account fees. Your broker will give you a clear breakdown tailored to your situation. Importantly, you don’t pay any fees to your Loan Base broker for arranging your loan.