Gold Coast Sydney

A couple sharing relief and happiness after receiving home loan news

Frequently asked questions

The lending questions people usually ask after the meeting.

Good questions make better decisions. Here are clear starting answers, with a real person ready to talk through the parts specific to you.

Getting your documents ready

What documents do I need to apply for a home loan?

You’ll usually need proof of income such as recent payslips or tax returns, bank statements, identification, and details of your assets and liabilities. Your broker will confirm exactly what is required for your situation.

How recent should my documents be?

Many lenders ask for current information, often covering the most recent few months. Providing up-to-date versions can help avoid delays or repeated requests.

Can I send digital copies of my documents?

Yes. Clear, complete PDF or image copies are commonly accepted. If a document needs certification or another form of verification, we will let you know.

What if I do not have every required document?

Speak with us before assuming the application cannot proceed. Depending on the lender and circumstances, there may be an acceptable alternative or a practical way to obtain what is missing.

Understanding home loans

What is the difference between a fixed and variable rate?

A fixed rate is set for an agreed period, which can provide repayment certainty but may restrict features or extra repayments. A variable rate can move over time and may offer greater flexibility.

What is the difference between a home loan and a mortgage?

In everyday use, the terms are often interchangeable. A home loan is the money borrowed, while the mortgage is the legal security the lender takes over the property.

What is the difference between pre-approval and full approval?

Conditional or pre-approval is an indication based on the information assessed at that time and remains subject to conditions. Full approval follows assessment of the property, final documents and any outstanding requirements.

Do I need to find a property before applying?

Not necessarily. Many buyers explore conditional approval first so they have a clearer price range while searching. Final approval can only follow once a suitable property and complete application are assessed.

Approval, settlement and cost

How long does loan approval take?

Timing varies by lender, application complexity and whether all required documents are available. We set expectations based on the chosen lender and keep you updated as the application moves.

How long does settlement usually take?

The contract, lender and property all influence timing. Your conveyancer or solicitor manages the legal settlement process while we coordinate the lending milestones with the lender.

Will applying for a loan affect my credit score?

A formal application generally creates a credit enquiry. One appropriately targeted application may have limited impact, while multiple applications in a short period can make assessment more difficult.

What fees and costs should I expect?

Costs vary and may include lender application or valuation fees, government charges, conveyancing, inspections and insurance. We explain lender costs, while your conveyancer can confirm transaction-specific charges.

Working with Loan Base

Why use a mortgage and finance broker?

A broker can help clarify your needs, compare suitable options from available lenders, prepare the application and manage communication through to settlement.

Do I pay Loan Base for arranging my loan?

In many standard residential lending situations, the lender pays the broker a commission. Any applicable fees or commissions will be disclosed to you as part of the credit assistance process before you proceed.

Can Loan Base help if my circumstances are not straightforward?

Yes. Self-employment, overseas income, past credit issues and unusual property plans may require a more targeted lender search. We will assess what appears realistic and be direct if more preparation is needed.

Still wondering?

Bring us the question you’re not sure how to phrase.